- Ordering & Payment
Q: Which payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support modern electronic wallets such as Apple Pay and Google Pay for a smooth and streamlined checkout process.
Q: How is my payment information handled?
All transactions are processed using industry-standard Encryption Protocols (TLS/SSL) provided by standard payment gateways. We do not store or directly access your credit card details on our servers.
- Shipping & Delivery
Q: Where do orders ship from, and what countries do you deliver to?
All orders are processed and dispatched directly from our operational facility in Mexico (NOMBER GUAN BY D&D, S.A. DE C.V., Zapopan, Jalisco). We deliver across designated European destinations.
Q: What courier services do you use, and how long does delivery take?
We partner with established priority courier networks, including DHL, FedEx, and UPS.
Order Processing Time: 1 to 3 business days.
Estimated Delivery Time: 5 to 9 business days following dispatch.
Q: How can I track the status of my shipment?
Automatic email notifications containing tracking information are issued to the address provided at checkout at key transit milestones, including initial dispatch, arrival at primary transit hubs, and local delivery assignment.
Q: What happens if my package exceeds the standard shipping timeframe?
If your parcel has not arrived within the estimated delivery window, please contact our support team. We will open a formal inquiry with the carrier. Based on the verification outcome, we will arrange either a replacement or a full refund.
- Returns, Right of Withdrawal & Refunds
Q: What is your statutory return policy for European customers?
In accordance with the EU Consumer Rights Directive, customers located in the European Union have a statutory Right of Withdrawal of 14 days from the date of physical receipt of the goods, allowing return without stating a reason.
Q: How do I report a damaged or defective item?
If an item arrives with a flaw or damage:
Contact customer support via email within 14 days of delivery.
Provide photographs clearly demonstrating the defect or damage along with your order details.
Upon review and approval of the evidence, a full refund or a free replacement will be issued. Physical return of the damaged item is not required in these verified cases.
Q: Who pays for the return postage in standard cancellation cases?
For standard statutory returns (where the item is not defective), the customer is responsible for paying the direct cost of returning the goods back to our facility, unless agreed otherwise.
- Company Information & Legal Notice
Q: What are your registered business details?
Operating Brand: Toysacklet
Email: storage@toysacklet.com
Legal Entity: NOMBER GUAN BY D&D, S.A. DE C.V.
Tax ID / Registration Number: NGB190524BP0
Registered Address: Av. Vallarta 3959, Col. Don Bosco Vallarta, Zapopan, Jalisco, Mexico
Telephone: +52 8141754942