At Toysacklet, we are committed to providing quality product organization solutions and a seamless order experience. This Refund & Return Policy outlines your statutory rights, return procedures, and cancellation guidelines for purchases made via www.toysacklet.com.
- Statutory Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with the European Union Consumer Rights Directive and relevant regional consumer protection regulations, customers residing in the European Union and European territories have the right to withdraw from their purchase without giving any reason within 14 days from the date on which physical possession of the ordered goods is acquired.
Withdrawal Notice: To exercise your right of withdrawal, you must notify customer support via email at storage@toysacklet.com with a clear statement expressing your decision to cancel the contract before the 14-day period expires.
Condition of Goods: Items returned under the statutory right of withdrawal must be unused, unwashed, and in their original packaging, complete with all tags and internal packing materials.
Return Dispatch: Goods must be sent back to our registered address no later than 14 days from the date you communicate your withdrawal decision to us.
- Damaged, Defective, or Incorrect Goods
We strive to ensure all products are dispatched in pristine condition. However, if an item arrives damaged, defective, or incorrect:
No Physical Return Required: You are not required to physically send back damaged or defective items to receive a resolution.
Evidence Submission: Please contact customer support by emailing storage@toysacklet.com within 14 days of receipt, attaching clear photographic or video evidence demonstrating the issue alongside your order reference number.
Remedy Options: Upon verification of the submitted documentation, we will issue a complete refund to your original payment method or dispatch a replacement item at no additional charge, based on your preference.
- Order Processing, Dispatch & Delivery Timelines
All orders are processed and dispatched directly from our regional facilities in Mexico.
Processing Window: Orders are processed and dispatched within 1 to 3 working days following payment confirmation.
Transit Duration: Delivery to European addresses typically takes 5 to 9 working days from the dispatch date.
Logistics & Priority Carriers: Shipments are handled via established international express logistics partners, including DHL, FedEx, and UPS Priority.
Automated Tracking Notifications: Automated shipping notifications containing tracking credentials will be sent to the email address provided at checkout during key operational milestones, including dispatch confirmation, transit facility intake, and local carrier assignment.
Delayed Shipments & Investigations: If your delivery exceeds the standard estimated timeframe, an official inquiry will be opened with the logistics provider. Following confirmation of transit interruption or loss, a full refund or immediate order reshipment will be arranged.
- Return Shipping Address & Return Process
For voluntary returns initiated under the 14-day statutory Right of Withdrawal:
Return Address: All physical returns must be shipped directly to our corporate address:
NOMBER GUAN BY D&D, S.A. DE C.V.
Av. Vallarta 3959, Col. Don Bosco Vallarta, Zapopan, Jalisco, Mexico
Return Shipping Costs: Unless the returned item is verified as damaged or defective, international shipping costs and relevant return transit expenses are the responsibility of the customer.
Proof of Transit: Customers are advised to select a tracked postal service when returning goods to ensure delivery to our facility.
- Refunds & Accepted Payment Methods
Refund Processing: Approved refunds will be processed back to the original funding source used during purchase within 10 business days of inspection approval or evidence verification.
Accepted Payment Methods: Purchases and eligible refunds on www.toysacklet.com are completed using secure transaction systems supporting:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
- Merchant & Legal Entity Contact Details
If you have questions regarding this Refund & Return Policy or wish to submit a return request, please contact our customer care team:
Address: Av. Vallarta 3959, Col. Don Bosco Vallarta, Zapopan, Jalisco, Mexico
Telephone : +52 8141754942
Email: storage@toysacklet.com