- Overview and Operational Scope
This Shipping & Delivery Policy outlines the terms and conditions governing the dispatch, transit, and fulfillment of orders placed on www.toysacklet.com. We are dedicated to providing clear, transparent, and reliable logistics services for our customers residing in Europe.
By completing a purchase on this website, you agree to the shipping timelines, practices, and procedures set out below.
- Order Processing and Fulfillment Timelines
Order Processing Window: All orders are processed, verified, and prepared for dispatch within 1 to 3 working days (excluding weekends and public holidays) following full payment authorization.
Dispatch Origin: Orders are dispatched directly from our physical fulfillment facility located in Mexico.
Estimated Delivery Window: Standard transit time to European destinations is estimated between 5 and 9 working days from the date of dispatch.
Please Note: While every reasonable effort is made to adhere to specified timelines, transit estimates are subject to external factors such as international carrier schedules, customs processing, and local transit conditions in the destination country.
- Logistic Partners and Order Tracking
To maintain delivery efficiency and service quality across international borders, we partner with premier global express logistics providers, including DHL Priority, FedEx Priority, and UPS Priority.
Automated Status Notifications: To keep you informed throughout the delivery journey, our system automatically dispatches email updates to the email address provided during checkout at key transit milestones, including:
Order dispatch and carrier handover
Receipt at primary logistics hubs
Local out-for-delivery status
Tracking Functionality: Each notification contains unique tracking credentials allowing real-time monitoring of your shipment’s progress through the designated carrier’s tracking portal.
- Dispatch and Physical Origin Address
All physical shipments originate from our registered corporate fulfillment facilities at the following address:
Fulfillment Center:
NOMBER GUAN BY D&D, S.A. DE C.V.
Av. Vallarta 3959, Col. Don Bosco Vallarta
Zapopan, Jalisco
Mexico
- Delayed Shipments and Carrier Investigation Framework
In the event that an order exceeds the estimated delivery timeframe (beyond 9 working days from dispatch), the following structured resolution process applies:
Carrier Investigation Request: Upon receiving notice from the customer regarding a delayed delivery, we will immediately initiate a formal trace and investigation with the responsible carrier (DHL, FedEx, or UPS).
Investigation Window: Carriers require an operational timeframe to locate the package within their international transit system.
Outcome and Merchant Resolution: Following official written confirmation from the logistics carrier regarding the status of the parcel:
Verified Loss or Irrecoverable Transit Delay: If the package is declared lost or fundamentally delayed by the carrier, we will offer the customer the choice of either a full monetary refund to the original payment method or a replacement shipment dispatched at no additional charge.
Incorrect Address Details: Deliveries delayed or rendered unsuccessful due to incomplete or inaccurate address information provided by the customer at checkout remain the operational responsibility of the recipient.
- Customs, Taxes, and Import Clearance
For European consumers purchasing from our Mexican facility, all shipments are managed in accordance with applicable cross-border trade guidelines.
- Customer Responsibilities and Delivery Receipt
Address Accuracy: Customers are responsible for verifying that all shipping details, contact numbers, and delivery instructions entered during the checkout process are accurate and complete.
Failed Delivery Attempts: If a package cannot be delivered due to recipient absence, local carriers may leave a notice or hold the package at a nearby access point for a limited period. Failure to collect the package within the carrier’s designated timeframe may result in the parcel being returned or abandoned under local regulations.
- Contact Information
For any inquiries regarding order status, logistics tracking, or delivery assistance, please contact our support team using the official channels below:
Legal Entity Name: NOMBER GUAN BY D&D, S.A. DE C.V.
Registration Number: NGB190524BP0
Registered Address: Av. Vallarta 3959, Col. Don Bosco Vallarta, Zapopan, Jalisco, Mexico
Telephone Support: +52 8141754942
Email: storage@toysacklet.com